Prices, payment and reimbursement
What a consultation costs, how to pay and how to get reimbursed.
11 articles
- A duplicate of my treatment plan or prescriptionsWhere to find your treatment plan and prescriptions yourself.
- Reimbursement via DKV NovaWhat DKV Nova is, how to start a consultation via the DKV app, where to find your proof of consultation and how DKV reimburses you.
- Reimbursement through your hospitalisation or outpatient insuranceHow to request reimbursement from your outpatient or hospitalisation insurance, and why you should check your own policy first.
- Does my health insurance fund reimburse Skindr?Who contributes to your consultation, what you get per health insurance fund or insurer, how to claim it, and who to contact with questions.
- I see a double chargeHow to tell a temporary hold from a genuine double payment, what we refund, and where to look on your statement.
- When do I get a voucher?When you are eligible for a voucher and when you are not.
- My discount code is not workingThree things to check when a code from your insurer or a voucher is not accepted.
- Is a follow-up chargeable again?Why a follow-up is chargeable again and when you need one.
- Where do I find my proof of payment or proof of consultation?Your proof of payment comes with your payment confirmation, and your proof of consultation is in your Skindr account. Where to find them and what they contain.
- How much does a consultation cost?The three rates, what is included, and the €15 reopening fee within seven days.
- Can I cancel my consultation?What happens when you want to cancel a paid consultation, and when you receive a voucher.