There is no statutory reimbursement for an online consultation with Skindr. There is currently no official nomenclature for digital dermatology consultations, which means we fall outside the regular health insurance fund system.
A number of health insurance funds and insurers do contribute, each in their own way. With the health insurance funds and with AG, you get a discount at checkout once a year. With DKV, you pay first and get part of it back afterwards. Below you can see what you get from each provider and how to arrange it.
Who offers what
Provider | What you get | How |
Helan | €9 discount on your consultation, once a year | You download the app via Mijn Helan on the Helan website and enter the code you get there when you pay |
Christelijke Mutualiteit (CM) | €9 discount on your consultation, once a year | You enter the code you get from CM when you pay |
Vlaams & Neutraal Ziekenfonds (VNZ) | €9 discount on your consultation, once a year | You enter the code you get from VNZ when you pay |
Neutraal Ziekenfonds Vlaanderen (NZVL) | €5 discount on your consultation, once a year | You enter the code you get from NZVL when you pay |
AG Insurance (AG) | €9 discount on your consultation, once a year | You enter the code you get from AG when you pay |
DKV | Up to 80% of your consultation, according to the terms of your policy | Via DKV Nova in the DKV app, or you submit your proof of consultation to DKV yourself |
Helan
If you are a Helan member, download the Skindr app via Mijn Helan on the Helan website. You get a €9 discount on your consultation once a year, and you will also find the discount code there to enter when you pay.
If you download the app directly from the App Store or Play Store, the discount does not work. This is where most people get stuck, and it cannot be put right afterwards. So go to Mijn Helan first and start your download from there.
You can read the exact conditions on the Helan website.
Christelijke Mutualiteit (CM)
If you are a member of Christelijke Mutualiteit (CM), enter the discount code you get from CM when you pay. Your benefit is applied straight away, so you will see €9 come off your total before you confirm.
Vlaams & Neutraal Ziekenfonds (VNZ)
If you are a member of Vlaams & Neutraal Ziekenfonds (VNZ), enter the discount code you get from VNZ when you pay. You get a €9 discount on your consultation once a year, and here too the amount is deducted straight away.
Neutraal Ziekenfonds Vlaanderen (NZVL)
If you are a member of Neutraal Ziekenfonds Vlaanderen (NZVL), enter the discount code you get from NZVL when you pay. You get a €5 discount on your consultation once a year, and the amount is deducted straight away.
AG Insurance (AG)
If you are a customer of AG Insurance (AG), enter the discount code you get from AG when you pay. You get a €9 discount on your consultation once a year, and the amount is deducted straight away.
DKV
If you have outpatient cover with DKV through your employer, the easiest way to start your consultation is via DKV Nova in the DKV app. You pay for your consultation yourself first. After your consultation, you download your proof of consultation from your Skindr account and upload it to DKV. You get back up to 80%, according to the terms of your policy.
If you started your consultation directly with Skindr, you can also submit your proof of consultation to DKV this way. You can read everything step by step in Reimbursement via DKV Nova.
Other outpatient or hospitalisation insurance
If you have outpatient or hospitalisation insurance with another insurer, check your policy before concluding that nothing is possible. Such insurance often covers more than a discount from your health insurance fund.
Skindr documents do not show NIHDI or nomenclature codes, because these do not exist for online dermatology. Most outpatient policies also accept your documents without these codes. If your insurer explicitly asks for them, first read I need a certificate with NIHDI codes.
You can read how to submit the claim in Reimbursement through your hospitalisation or outpatient insurance.
Enter your code before you pay
A discount code only works at checkout, before your payment goes through. If your consultation has already been paid, no discount can be applied afterwards.
If you think your health insurance fund contributes, request your code before you start your consultation and not after. A phone call or a look in their app is enough.
Questions about your contribution? Contact your insurer
We process the code at checkout, but the conditions, the amounts and the approval of your file are entirely a matter for your health insurance fund or insurer. We have no access to your file there, and we cannot change or speed up their decision.
So contact your health insurance fund or insurer (Helan, CM, VNZ, NZVL, AG or DKV) directly when:
you cannot find your discount code or do not know how to request it
you want to know whether you are entitled to a contribution
your claim has been refused or has not been paid out yet
you have a question about the amount you get back
you want to know which documents they need
If you received a code from them and it is not accepted at checkout, we will look into that. Read My discount code does not work.
If your health insurance fund or insurer is not listed
Solidaris and Partenamut do not contribute at the moment. Neither does the statutory system.
Let us know which insurer you have. We are in talks with insurers to get Skindr reimbursed more widely. Knowing where the demand comes from helps us with that.