DKV Nova is a package of additional care services in the DKV app. You have access to it if your employer has a group insurance policy with outpatient cover at DKV. Your family members can use it too, and it costs you no extra premium.
Since 28 September 2026, Skindr has been the dermatology partner within DKV Nova. You get back up to 80% of the price of your consultation, according to the terms of your outpatient cover. There is no waiting list and you do not have to travel.
You pay for your consultation yourself first. DKV then reimburses you.
How it works
Open DKV Nova. Log in to the DKV app and tap DKV Nova under My services.
Start your consultation. Tap Dermatologist. You are automatically redirected to Skindr, where you start and pay for your consultation.
You receive your treatment plan. Within 48 hours, one of our certified dermatologists sends you a treatment plan. The necessary documents are made available on your eID and, where needed, you also receive advice on your skincare.
Download your proof of consultation. After your consultation, you will find it in your Skindr account. Upload it to DKV, and DKV reimburses you according to your policy.
Already started without the DKV app?
If you started your consultation directly with Skindr, you can still be reimbursed. Download your proof of consultation in your Skindr account and submit it to DKV following their procedure.
How much do you get back?
Up to 80% of the price of your consultation, depending on the terms of your outpatient cover. DKV decides on your reimbursement and handles it directly with you. If you want to know in advance what you can expect, check your policy in the DKV app or contact DKV.
Questions about your reimbursement or DKV Nova? Contact DKV
The terms, the amounts and the approval of your claim are in the hands of DKV. We have no access to your file there and cannot change or speed up their decision. So contact DKV or your employer directly when:
you want to know whether you have access to DKV Nova
your claim has been refused or has not yet been paid out
you have a question about the amount you get back
If you cannot find your proof of consultation in your account, or something goes wrong when the DKV app redirects you to Skindr, please let us know. We will look into it.
No insurance with DKV?
Other health insurance funds and insurers also contribute. Read "Does my health insurance fund reimburse Skindr?" to find out who offers what and how to apply.