You will receive an email as soon as your dermatologist has replied, but the reply itself is always in your consultation.
We never send medical advice by email
Your treatment plan is part of your medical record, and email is not a safe place for it.
So please do not ask us to forward it. We cannot do that, even if it might seem quicker.
How to find it
Open the Skindr app and log in.
Go to your consultation. Your treatment plan is with the messages from your dermatologist.
If the app does not open or stays empty, go to app.skindr.com in your browser and click "Log in". Everything is there too.
If your consultation does not appear after logging in
In that case, you are logged in to a different account from the one linked to your consultation. This is usually caused by a typing error in your email address when you signed up.
This is also what happens when you tap the notification and end up on the home page instead of in your consultation. Read "I can't log in".
Your treatment plan does not disappear
Treatment plans stay in the app, even after your consultation has been closed. You can go back to it weeks later to check how long you need to keep using a product.
If you cannot get to grips with the app at all
Contact us at [email protected] or via the chat. You can find all the options at skindr.com/contacteer-ons. We would rather help you step by step than see you go without your results.
If someone around you can help, the web app in a browser on a computer is usually the easiest route.