You always upload photos in your consultation itself, never by email.
In the app
Open your consultation.
In the chat, choose the option to add a photo.
Take a new photo or choose one from your camera roll.
Send. Your dermatologist can see them straight away.
In your browser
Go to app.skindr.com, log in and open your consultation. It works the same way there. For photos, the app is more convenient, though, because you can take pictures directly in the chat.
Why email doesn't work
We can't use photos that arrive by email, because they don't end up in your medical record where your dermatologist can see them.
Only your dermatologist uses your photos, to draw up your diagnosis and treatment plan. They are never published and are stored on secure servers, in accordance with the GDPR.
If your consultation has already been closed
You can't add anything yourself at that point. Contact us at [email protected] or via the chat. You can find all the options at skindr.com/contacteer-ons. Let us know what you want to send, and we will check whether your consultation can be reopened.
In the meantime, please don't email your photos, as we can't place them in your record from an email.
Taking good photos
Read "Which photos do I need?" for tips on taking photos that your dermatologist can really assess.