App and technical problems
Problems with logging in, the app or your screen, and how to fix them.
9 articles
- I can't log inUsually your consultation is linked to a different email address. How to find the right address and which typing mistakes we see most often.
- I can't see my dermatologist's replyYour treatment plan is always in your consultation, never in an email. Where to find it and what it means if your consultation does not appear.
- I get a grey or blank screenThe fix for a grey or blank screen, usually when starting a follow-up. Your account is kept safe.
- Forgotten your password or the reset is not workingIs the email to reset your password not arriving? Check your email address and your spam folder.
- My payment is stuck on the last stepWhat to do if the payment screen freezes, how to check whether the payment went through after all, and what to do if you were charged twice.
- Updating or reinstalling the appHow to update or reinstall the Skindr app, and why your account, consultations and treatment plans are kept.
- How do you upload photos to your consultation?Step-by-step uploading in the app and in your browser, why email doesn't work, and what to do if your consultation has already been closed.
- Using Skindr without the appEverything also works in your browser at app.skindr.com. What you can do there and when the web app is the better option.
- Notifications and your phone numberWhy all contact goes through the consultation chat, what your phone number is used for, and what to check if notifications do not arrive.