If the email to reset your password does not arrive, there is usually just one cause. You can check it yourself.
Check your email address first
The reset email is sent to the address your account was created with. If it contains a typo, the email goes to an address that does not exist.
How to find the right address
Search your mailbox for ‘Skindr’. The address where you received the payment confirmation is the address of your account. Try the reset again from that address.
Read ‘I can’t log in’ for the typos we see most often.
If the address is definitely correct
Then also check your spam folder. If nothing arrives, please contact us at [email protected] or via the chat and mention the email address of your Skindr account. You can find all the options at skindr.com/contacteer-ons. We will then help you get back in.
If you urgently need to reach your dermatologist
Tell us straight away when you contact us. We will make sure your question reaches the medical team, so you are not left waiting because of your login.