Your order normally arrives within a few working days. As soon as your parcel has been dispatched, you will receive an email with a tracking number so you can follow it.
Three things to check
Look for the dispatch email. Type "Skindr" in the search bar of your mailbox and check your spam folder too. If there is a tracking number, your parcel is with bpost and the bpost tracking page can tell you more than we can.
Check your address in your order confirmation. Your order number starts with SKIN. Make sure your house number and, if applicable, your box number are included. A missing house number is the most common reason a parcel does not arrive.
Check whether all products are in stock. If your order contains several products and one of them is unavailable, the whole shipment may be held up. Read "A product is unavailable".
When to get in touch
No dispatch email and you ordered more than a week ago? Contact us at [email protected] or via chat, quoting your order number. You can find all the options at skindr.com/contacteer-ons. We will then look into it.
Does the tracking say it has been delivered, but you have received nothing? Let us know that too. We would rather investigate than have you assume it is lost.
Do you need the product for your treatment?
Please say so, and do not wait for us.
Ask your pharmacist whether they have it in stock. Many of our products are available there, and that is quicker than waiting for a delivery.