Are you unhappy with a product, or is there something wrong with your delivery? Let us know, quoting your order number, which starts with SKIN.
Please also tell us what the problem is: the wrong product, damaged in transit or not suitable for your skin. That determines how we handle it.
How it works
We will send you a bpost return label, so returning the product costs you nothing. As soon as your parcel reaches us, we will refund the amount.
If the product does not suit your skin
This happens, sometimes because a manufacturer changed the formulation. A cleanser that was fragrance-free at first may later contain a small amount of fragrance.
Mention it when you write to us, because your dermatologist can then suggest an alternative that does suit you.
If you reacted to a product, that is information for your record and not just a return.
If you ordered the wrong product
Let us know before you open it, if possible. Please get in touch in any case, and we will look at what is possible.