Are you unhappy with your consultation, your treatment plan or our service? Get in touch with us at [email protected] or via the chat. You can find all the options at skindr.com/contacteer-ons.
What to include
the email address of your account
the date
what you think went wrong, in your own words
You do not need to word it carefully or keep it short. What happened and why it bothered you is enough.
What happens next
We review your file. If your complaint is about the content of your advice, we do this together with the medical team and not only on the basis of our own judgement.
You then receive a reply explaining what we found. If something went wrong on our side, we say so plainly and look for a way to put it right.
If you doubt your diagnosis
Every consultation is a snapshot, based on the photos and information available at that moment. Skin changes, and sometimes a first assessment turns out to be wrong.
So please let us know if your skin problem persisted after the treatment, if it turned out to be something else, or if another doctor said something different. In some cases, we submit your file to our chief dermatologist for a second assessment.
This is not a formality. It is how we pick out the cases in which we got it wrong.
If it is medically urgent
Do not wait for our reply. Contact your GP, or call 112 if it cannot wait. Read "Can I ask medical questions by email?" to find out what counts as urgent.