Sometimes a product is temporarily unavailable because our supplier does not have it in stock either. That is frustrating, and even more so when it is part of your treatment.
Your three options
We will let you know how long we expect it to take, and you decide:
Wait. We will send it as soon as it arrives.
Have what is available sent now. If your order contains several products, we will send what we have and follow up with the rest.
Cancel. We will then refund you.
Just let us know which you prefer.
Is it part of your treatment plan? Don't wait for us
Ask your pharmacist. Many of the products we sell are available there, sometimes the same day.
Ask your dermatologist for an alternative. Let us know through your consultation, and your dermatologist can prescribe something equivalent that is available. That costs you nothing extra.
A gap in your treatment is worse than switching products. Waiting three weeks for a cleanser is therefore rarely the best choice.