Have you spotted a mistake in your address after ordering? Contact us as soon as possible via [email protected] or the chat, with your order number and the correct address. You can find all the options at skindr.com/contacteer-ons.
Speed matters here, because what we can do depends on whether your parcel has already left.
If it has not been dispatched yet
In that case we will change the address and nothing else is needed. You will receive the dispatch email with the corrected address.
If it is already on its way
You will then already have received a tracking number. bpost can usually still redirect a parcel, or hold it for you at a pick-up point.
Use the tracking link in your dispatch email, or let us know via [email protected] or the chat and we will help you through it.
Check your house number in particular
House numbers and box numbers are what go missing most often. Even if the street and municipality are correct, a missing number can still hold up your parcel.
If you have moved recently, also check whether your account still contains your old address, so that your next order goes to the right place.