Is your code not being accepted? Then it is best to go through these points.
Three things to check
Enter your code before you pay. This is where most people get stuck. You need to enter a code at checkout, before the payment goes through. If your consultation has already been paid for, no discount can be applied afterwards. This applies both to insurer codes and to vouchers.
Check whether you have already used the code this year. The discount from your health insurance fund can be used once a year. If you have already used it this year, it will only work again next year.
Check the code itself. Copy it exactly, without an extra space before or after it. Codes are case-sensitive.
Codes from your insurer
You request these from your insurer or health insurance fund, not from us. If you are a Helan member, download the Skindr app via Mijn Helan on the Helan website, otherwise the discount will not work. Read "Does my health insurance fund reimburse Skindr?" to find out who offers what and how to request a code.
Vouchers from Skindr
If you received a voucher from us, it does not expire and is worth the same as your original consultation. You enter it at checkout and the amount is deducted automatically.
Still not working?
Send us your code and the email address of your account. We will then look into what is going wrong. If it is a code we gave you and it really does not work, we will put it right or give you a new one.