The price of your consultation may be partly reimbursed by a number of health insurance funds and insurers. Read "Does my health insurance fund reimburse Skindr?" to see who contributes and how to apply.
If you got no value from your consultation, you receive a voucher for the amount you paid. It does not expire, and you enter the code at your next consultation.
What counts as value
You have received value when your dermatologist gave you an assessment, advice or treatment.
We would rather explain this clearly: a diagnosis you did not expect or do not like is also an assessment. If you are told that your complaint needs a physical examination and you are referred for an in-person consultation, we could not help you. In that case, we arrange financial compensation.
When you are eligible for a voucher
Your dermatologist could not give advice because the information you submitted was not enough to assess your skin problem.
Your dermatologist judged that an in-person consultation was needed and referred you for one. Because we could not help you, we arrange financial compensation.
We could not offer you a suitable partner location near you.
When you do not get a voucher
You are not satisfied with the proposed treatment.
You consulted another doctor within the response time you chose, before we were able to reply.
A cash refund is not a standard option
Skindr does not normally refund money. If you are eligible, you receive a voucher or financial compensation, not a refund. A cash refund is only given in very exceptional circumstances and is assessed case by case.
The only fixed case: a double payment
If you accidentally paid twice for the same consultation, we will refund the double payment. Read "I see a double charge".
If you think you are eligible but received nothing
If you are eligible for a voucher, it usually reaches you before your consultation is closed.
If you did not receive one, let us know with your name, the email address of your account, the date of your consultation and why you think you are entitled to one. Someone will review your request and you will receive a reply within a week.