If you can't log in, usually nothing is broken. Your consultation is linked to a different email address than the one you are trying now.
One account per email address
There is only one Skindr account per email address. So one wrong letter when logging in creates a second, empty account.
Your consultation and your payment are on one account, while you are trying to log in to the other. The typing mistakes we see most often: .vom instead of .com, and lve.be instead of live.be.
Find the address of your consultation
Search your mailbox for "Skindr". The address where you received the payment confirmation is the address of your account.
Can't find that email? Then look for the payment on your bank statement. The reference starts with TRA. The date tells you when the account was created.
Also check whether you used a work address instead of your personal address.
Log in with that address. If you don't know the password, use "forgot password".
If the app isn't working
Try the web app at app.skindr.com and click "Log in". This also works when the app freezes, and it is a quick way to find out whether the problem lies with the app or with your account.
If you can't work it out
Contact us via [email protected] or the chat. You can find all the options at skindr.com/contacteer-ons. Send us the email address you paid with. We will look up which account your consultation is on and put it right.
Please also mention the address you actually wanted to use. Then we will move everything to the right account in one go, and you won't lose anything.