This fixes most technical problems in the Skindr app, so it is worth trying first.
Updating
Open the App Store on iPhone or Google Play on Android, search for Skindr and tap "Update" if that button is shown. If it says "Open", you already have the latest version.
If you have switched off automatic updates, that is often the whole problem. New features can cause an older version of the app to show blank screens.
Reinstalling
Delete the app from your phone and download it again.
You won't lose anything
Your account, your consultations, your treatment plans and your photos are stored on our servers, not on your phone.
After reinstalling, you log back in with the same email address and everything is still there. You also won't pay anything again.
If it still doesn't work afterwards
Let us know exactly what happens, which phone you have and what you were trying to do when it went wrong. That is far more useful to our technical team than "the app doesn't work", and it means you won't have to reinstall a third time.
In the meantime, use the web app at app.skindr.com so that you can reach your dermatologist while we look into it.