A grey or blank screen almost always means you are using an older version of the app. You usually see it when you want to start a follow-up.
Three steps
Update the app in the App Store or Google Play.
If that does not help, delete the app and install it again.
If the screen stays blank, use the web app at app.skindr.com.
Deleting is safe
Your account, your consultations and your treatment plans are kept. They are stored on our servers and not on your phone.
So you lose nothing and you do not pay again. After reinstalling, you log in again with the same email address.
Did you get here through a link in an email?
Then try again from within the app itself, not via the link. Links in older reminder emails may point to a screen that no longer exists.
Still not working?
If it is resolved, you do not need to do anything.
If the screen stays blank after all three steps, let us know what you were trying to do and which phone you have. Then it is something else, and we will pass it on to our technical team instead of asking you to reinstall again.