After a consultation, you receive two documents. Your proof of payment is sent automatically with the email in which we confirm your payment. You can find your proof of consultation in your Skindr account after your consultation.
Your proof of consultation
After your consultation, you can download your proof of consultation from your Skindr account. You use this document to request reimbursement from your insurer, for example DKV. Read ‘Reimbursement via DKV Nova’ or ‘Reimbursement via your hospitalisation or outpatient insurance’.
Where do you find your proof of payment?
Search your mailbox for ‘Skindr’. The payment confirmation is sent shortly after you have paid.
Check your spam folder too.
Check your other email addresses. If you cannot find the email anywhere, you may be using a different email address for your Skindr account. In that case, also read ‘I cannot log in’.
Did you order a product?
For webshop orders, you receive a separate invoice as a pdf. That document is different from the proof of payment for a consultation.
Your webshop order number starts with SKIN.
What is on your proof of payment?
Your proof of payment includes, among other things:
the amount paid
the date of payment
the payment reference, which starts with
TRA
NIHDI or nomenclature codes do not appear on Skindr documents. They do not apply to online dermatological consultations and therefore cannot be added.
If your insurer still asks for such codes, read ‘I need a certificate with NIHDI codes’.
Still cannot find your documents?
Let us know which email address you used to pay, or send us the TRA reference from your bank statement. We can then send you your proof of payment again.